Customer Service

Top FAQs

Once my order is processed, how long will it take to be delivered?
Depending on the items purchased, your lead-time can vary from a couple days to several weeks. Most items ship quickly. However, custom items may take several weeks for production and shipping. Within 24-72 hours of your order being processed, our system will generate an acknowledgment showing an estimated shipping date. This shipping date is the date your order will leave the manufacturer. Our customer service team will inform you of that date. However, please feel free to contact us any time for an updated status of your order. Just click Track Your Order for help.

Do you have color samples we can see?
Yes, we have tons of finishes to choose from. We would be happy to ship or drop these samples off for you to view. Please contact us at 941-777-2823 or email us at office@manasotaofficesupplies.com to request any of our samples.

Do you offer credit terms?
Yes, we offer flexible credit terms to approved clients. Please click here to view our credit application. In addition to our credit terms, we also accept all major credit cards. These cards include Visa, MasterCard, Discover, Diners Club, & JCB. If you have questions regarding our credit policies, please give us a call at 941-777-2823.

What is your shipping & return policy?
We offer fast, free shipping on thousands of items. Items considered UPSable will ship free of charge. Items requiring delivery via Full Truckload (FTL) or Less Than Truckload (LTL) may incur additional shipping charges. We also offer full delivery with installation. Please contact us to request more information. All items not considered to be custom, can be returned within 20 days of its original purchase date. You must have all original packaging materials. Item(s) must also be repackaged to its original condition. Once an item is received and inspected, a refund will be processed less any shipping, freight charges, or restocking fees. We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags. All items considered to be custom are non-returnable.

Do you offer assembly & installation service?
Yes, we have factory trained technicians that can assemble any furniture we offer.

Do you offer onsite sales consultations?
Yes, our sales team can complete a walkthrough of your location, take detailed measurements, assist with product selection and design suggestions. We even offer 3D color renderings. We are here to help!

How do I check my order Status?
Please click Track Your Order and enter a few details regarding your order. Our team will contact you with the order’s details.

Do you offer bulk pricing?
Yes, if you have a large quantity of items needing to be purchased, please contact us at 941-777-2823 or email us at office@manasotaofficesupplies.com for special pricing.